Remote Customer Support Specialist — Growth & Training

Concentrix; Central Ontario; Remote; CAD 30,000 - 60,000; Full time

Job summary

A global customer service organization seeks a Remote Customer Service Representative to provide inbound support, resolve issues, and deliver exceptional experiences. The ideal candidate has 1+ year of customer service experience, a high school diploma, and strong multitasking abilities. This role offers competitive pay of $16-$18/hr with benefits like health insurance and career growth opportunities.

Benefits

Medical, dental, and vision insurance

Paid time off and holidays

DailyPay enrollment option

Mentorship programs

Health and wellness programs

Qualifications

• 1+ year of customer service experience.
• Open availability.
• Strong computer navigation skills and PC knowledge.
• High-Speed internet (no wireless/hotspots or satellite) and a smartphone.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Help customers resolve basic technical issues.
• Track, document, and retrieve information in databases.
• Deliver expert customer experiences…with a smile.

Skills

Customer service experience

Proficiency in multitasking

Computer navigation skills

Eagerness to learn new technologies

Education

High school diploma or GED

Job description

A global customer service organization seeks a Remote Customer Service Representative to provide inbound support, resolve issues, and deliver exceptional experiences. The ideal candidate has 1+ year of customer service experience, a high school diploma, and strong multitasking abilities. This role offers competitive pay of $16-$18/hr with benefits like health insurance and career growth opportunities.