Remote Customer Support Specialist

Mashreq Bank; Toronto; Remote; CAD 40,000 - 55,000; Full time

Job summary

A growing remote customer service company is seeking a Remote Customer Service Representative to join their team. This role involves handling customer inquiries via phone, email, and chat while ensuring a high level of customer satisfaction. Candidates should have 1-2 years of experience in customer service, excellent communication skills, and the ability to work independently. The position offers flexible hours, competitive salary, and comprehensive benefits.

Benefits

Competitive salary

Health, dental, and vision insurance

401(k) retirement plan with company match

Flexible work schedule

Professional development opportunities

Qualifications

• Minimum 1-2 years of experience in customer service or support role.
• Self-motivated and able to work independently in a remote environment.
• Experience in handling a high volume of customer inquiries.

Responsibilities

• Handle incoming customer inquiries via phone, email, or chat.
• Resolve customer issues, complaints, and requests.
• Record and document customer interactions.

Skills

Communication skills

Problem-solving skills

Time management

Attention to detail

Friendly demeanor

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

CRM software

Microsoft Office Suite

Job description

A growing remote customer service company is seeking a Remote Customer Service Representative to join their team. This role involves handling customer inquiries via phone, email, and chat while ensuring a high level of customer satisfaction. Candidates should have 1-2 years of experience in customer service, excellent communication skills, and the ability to work independently. The position offers flexible hours, competitive salary, and comprehensive benefits.