Remote Customer Support Pro - Solve & Delight

Ruhl Construction; Vancouver; Remote; CAD 30,000 - 60,000; Full time

Job description

Responsibilities

• As a Customer Service Representative, your duty will be to handle incoming calls, emails, and chat inquiries from customers in a professional and timely manner
• You will accurately identify and assess customer needs and proactively offer appropriate solutions and recommendations
• We rely on you to resolve customer complaints or issues by investigating the cause, providing explanations, and taking necessary actions to ensure customer satisfaction
• Your Customer Service Representative duties and responsibilities include following up with the client to see whether the solution provided was successful. Also, you need to record any recommendations they may have to improve their experience
• As a Customer Service Representative, you will be responsible for maintaining a record and informing management of consumer problems, issues, and trends
• You must be flexible to assist clients during peak call traffic and special events, such as working weekends or late at night
• As a Customer Service Representative, you will be responsible for making independent decisions that are advantageous to both the client and the business, such as reducing prices and identifying potential exemptions as a promoter for clients