Remote Customer Support Pro - Career Growth

Concentrix; Russell; Remote; CAD 30,000 - 60,000; Full time

Job summary

A customer service solutions company is seeking a candidate for a remote Customer Support role. Responsibilities include providing inbound support, resolving technical issues, and ensuring excellent customer experiences. Ideal candidates should have at least 1 year of customer service experience, a high school diploma, and proficiency in handling multiple tasks. This role offers competitive pay and career advancement opportunities.

Benefits

Performance-based incentives

Comprehensive benefits including medical, dental, and vision insurance

Health and wellness programs

Mentorship opportunities

Qualifications

• Minimum of 1 year of customer service experience.
• Open availability for scheduling flexibility.
• A quiet, distraction-free environment to work from home.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Help customers resolve basic technical issues.
• Track, document, and retrieve information in databases.

Skills

Customer service experience

Multi-tasking abilities

Strong computer navigation skills

Education

High school diploma or GED

Job description

A customer service solutions company is seeking a candidate for a remote Customer Support role. Responsibilities include providing inbound support, resolving technical issues, and ensuring excellent customer experiences. Ideal candidates should have at least 1 year of customer service experience, a high school diploma, and proficiency in handling multiple tasks. This role offers competitive pay and career advancement opportunities.