Remote Customer Success Specialist — Growth & Retention

Texada Software; Canada; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leading software company in Canada is seeking a proactive Customer Success Representative to manage customer relationships and reduce churn among low-touch customers. This role involves engaging with clients, leading satisfaction meetings, and driving product adoption. Ideal candidates have over 4 years of relevant experience and strong relationship management skills. This position offers a remote/hybrid work environment.

Benefits

Remote work flexibility

Opportunity for travel

Inclusive workplace culture

Qualifications

• 4+ years experience in Customer Success or Account Management.
• Experience with renewals and expansions.
• Ability to manage multiple accounts in a fast-paced environment.
• Familiarity with the heavy equipment industry is a plus.

Responsibilities

• Regularly engage accounts flagged for risk or growth potential.
• Lead meetings focused on driving customer satisfaction.
• Contribute to outreach programs to drive awareness.
• Encourage usage of underutilized features.

Skills

Customer success management

Relationship management

AI tools proficiency

SaaS experience

Job description

A leading software company in Canada is seeking a proactive Customer Success Representative to manage customer relationships and reduce churn among low-touch customers. This role involves engaging with clients, leading satisfaction meetings, and driving product adoption. Ideal candidates have over 4 years of relevant experience and strong relationship management skills. This position offers a remote/hybrid work environment.