Remote Customer Success Specialist - Client Retention

Minutes Solutions Inc.; Calgary; Remote; CAD 38,000 - 45,000; Full time

Job summary

A remote service company is seeking a Customer Success Specialist to ensure clients receive top-notch service. The ideal candidate should have experience in a customer-facing role, strong communication skills, and proficiency with technology. Responsibilities include monitoring client issues, executing service requests, and liaising with the internal team. This is a 100% remote position with consistent working hours.

Benefits

100% remote position

Consistent work hours (9:30am-5:30pm Mountain Time)

Strong support team

Additional paid time off and company-wide holidays

Qualifications

• Experience in a customer-facing role is a must-have.
• Track record of achieving targets and meeting deadlines.
• Strong communicator able to work independently and as part of a team.
• Solid organizational skills and attention to detail.

Responsibilities

• Monitor assigned book of business for issues and opportunities.
• Complete and execute customer service requests quickly.
• Liaise with Customer Success team to support service priorities.
• Answer urgent and non-urgent phone calls from clients.

Skills

Customer service experience

Communication skills

Organizational skills

Technology proficiency

Problem-solving

Tools

Airtable

Hubspot

Job description

A remote service company is seeking a Customer Success Specialist to ensure clients receive top-notch service. The ideal candidate should have experience in a customer-facing role, strong communication skills, and proficiency with technology. Responsibilities include monitoring client issues, executing service requests, and liaising with the internal team. This is a 100% remote position with consistent working hours.