Remote Customer Success Specialist

Fullscript; Kamloops; Remote; CAD 40,000 - 50,000; Full time

Job summary

A leading health intelligence platform is seeking a Customer Success Specialist based in Canada to provide proactive service to practitioners and patients. This role, while remote, requires being in or near Kelowna for occasional in-person collaboration. Ideal candidates will demonstrate a commitment to customer happiness and possess strong communication skills. The position offers a competitive salary and numerous benefits.

Benefits

Competitive Compensation

Flexible Paid Time Off

RRSP match program

Stock Options

Customizable benefits package

Discount on products

Qualifications

• Proven experience in customer-centric roles, ideally in retail or hospitality.
• Passion for customer happiness and a positive demeanor.
• Flexibility in scheduling to support customers across North America.

Responsibilities

• Provide proactive assistance and personalized solutions to customers.
• Troubleshoot issues and recommend suitable products.
• Build sustainable trust-based relationships with customers.

Skills

Customer-centric experience

Strong communication skills

Multitasking

Organizational skills

Teamwork

Familiarity with Zendesk

Job description

A leading health intelligence platform is seeking a Customer Success Specialist based in Canada to provide proactive service to practitioners and patients. This role, while remote, requires being in or near Kelowna for occasional in-person collaboration. Ideal candidates will demonstrate a commitment to customer happiness and possess strong communication skills. The position offers a competitive salary and numerous benefits.