Remote Customer Success Manager - Pediatric Mobility Tech

Trexo Robotics; Remote; CAD 57,000 - 75,000; Full time

Job summary

A leading technology company in Calgary is seeking a Customer Success Manager to enhance the experience of users of their innovative device for children with movement disorders. This fully remote role involves training customers, establishing success metrics, and providing ongoing support. The ideal candidate holds a degree in Physiotherapy and has over two years of experience in a related role. The position offers competitive pay, employee stock options, and unlimited vacation, while requiring flexibility for occasional travel and irregular hours.

Benefits

Unlimited Vacation policy

Competitive pay and stock options

Group benefits plan (medical and dental)

Office snacks

Dog-friendly office environment

Qualifications

• 2+ years of experience as a paediatric Physiotherapist or similar role.
• Strong verbal and written communication skills required.
• Solid understanding of human kinematics essential.
• Flexibility for occasional travel between Canada and USA.

Responsibilities

• Perform video-based customer training for Trexo devices.
• Collaborate with customers to establish clear satisfaction goals.
• Proactively reduce customer churn through personalized support.
• Manage customer queries and troubleshoot technical issues.

Skills

Detail-oriented

Excellent communication skills

Quick learner

Customer service orientation

Problem-solving

Emotional intelligence

Adaptability to new software

Education

Bachelor's degree in Physiotherapy or Master's degree

Tools

Salesforce

Airtable

Job description

A leading technology company in Calgary is seeking a Customer Success Manager to enhance the experience of users of their innovative device for children with movement disorders. This fully remote role involves training customers, establishing success metrics, and providing ongoing support. The ideal candidate holds a degree in Physiotherapy and has over two years of experience in a related role. The position offers competitive pay, employee stock options, and unlimited vacation, while requiring flexibility for occasional travel and irregular hours.