Remote Customer Success Manager — Growth & Adoption

Mashreq Bank; Vancouver; Remote; CAD 70,000 - 90,000; Full time

Job summary

A leading technology firm is seeking a proactive Customer Success Manager to join its remote team. In this role, you will be the primary contact for clients, ensuring their satisfaction and retention. Responsibilities include managing relationships, conducting reviews, and identifying upsell opportunities. The ideal candidate has a Bachelor's degree and 2-4 years of experience in customer success or account management. A competitive salary and flexible work-from-home arrangement are offered.

Benefits

Competitive salary with performance-based incentives

Health, dental, and vision insurance

Paid time off

Qualifications

• 2-4 years of experience in customer success or account management.
• Experience in SaaS or technology company preferred.
• Ability to manage multiple client relationships.

Responsibilities

• Serve as the trusted advisor for a portfolio of clients.
• Conduct regular check-ins and business reviews.
• Identify upsell and cross-sell opportunities.

Skills

Customer-focused mindset

Strong interpersonal skills

Tech-savvy

Analytical mindset

Excellent negotiation skills

Education

Bachelor's degree in Business, Marketing, or Communications

Tools

Salesforce

HubSpot

Job description

A leading technology firm is seeking a proactive Customer Success Manager to join its remote team. In this role, you will be the primary contact for clients, ensuring their satisfaction and retention. Responsibilities include managing relationships, conducting reviews, and identifying upsell opportunities. The ideal candidate has a Bachelor's degree and 2-4 years of experience in customer success or account management. A competitive salary and flexible work-from-home arrangement are offered.