Remote Customer Success Manager - AI-Driven Supply Chain

Canals; Remote; CAD 80,000 - 100,000; Full time

Job summary

A remote-first startup is looking for a Customer Success Manager to manage post-sale relationships and ensure customer satisfaction. This role involves driving adoption, leading onboarding sessions, and monitoring engagement metrics. The ideal candidate should have over 3 years of experience in customer success for SaaS products and possess strong relationship-building skills. Join a profitable company where your efforts directly impact global supply chains and enjoy the flexibility of remote work across North and South America.

Benefits

Flexibility in work environment

Real-world impact

Strong engineering culture

Diverse team collaboration

Qualifications

• 3+ years in Customer Success, Account Management, or Implementation for a SaaS product.
• Experience in early-stage startup environments.
• Proven record of managing renewals and driving retention.

Responsibilities

• Own customer relationships, driving adoption and renewals.
• Lead onboarding and training sessions.
• Monitor usage and identify adoption gaps.

Skills

Customer Success Management

Relationship Building

Technical Problem Solving

Communication Skills

Analytical Skills

Job description

A remote-first startup is looking for a Customer Success Manager to manage post-sale relationships and ensure customer satisfaction. This role involves driving adoption, leading onboarding sessions, and monitoring engagement metrics. The ideal candidate should have over 3 years of experience in customer success for SaaS products and possess strong relationship-building skills. Join a profitable company where your efforts directly impact global supply chains and enjoy the flexibility of remote work across North and South America.