Remote Customer Success Associate - Growth & Impact

Sporty Group; Delhi; On-site; CAD 60,000 - 80,000; Full time

Job summary

A tech company in Canada is seeking candidates for a Customer Success position. The ideal applicant will handle customer queries, educate clients on the product, and maintain accurate records in a collaborative remote environment. A bachelor's degree or relevant experience is preferred, along with good communication and typing skills. Flexibility for rotational shifts is required, and a passion for customer care is essential.

Benefits

Annual Performance Bonus

Night Shift Allowance

Overtime Payment

Referral Hire Bonus

Health and Life Insurance

5 paid leaves (excluding public holidays)

Qualifications

• A bachelor's degree preferred, or HSC with 1 year experience.
• Fluent in English, good typing skills required.
• Time flexible for rotational shifts including weekends.

Responsibilities

• Handle customer queries via web chat, emails, and social media.
• Educate customers about product information.
• Maintain accurate customer records.

Skills

Fluent in written and spoken English

Good typing skill

Passionate about customer care

Able to work well under pressure

Fast learner

Education

Bachelor’s degree

Minimum HSC with relevant experience

Job description

A tech company in Canada is seeking candidates for a Customer Success position. The ideal applicant will handle customer queries, educate clients on the product, and maintain accurate records in a collaborative remote environment. A bachelor's degree or relevant experience is preferred, along with good communication and typing skills. Flexibility for rotational shifts is required, and a passion for customer care is essential.