Remote Customer Success Analyst - Streaming Support (12m)

Rogers; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading Canadian media company is looking for an Analyst in Customer Success to manage the streaming customer support team. This 12-month contract role involves responding to user issues, communicating updates, and providing support during night shifts. Ideal candidates will have analytical skills, a passion for sports, and experience with customer service tools. This position offers remote work flexibility with opportunities for personal growth in a dynamic environment.

Benefits

Health & well-being benefits

Donation matching

Paid time off for volunteering

Pension plan & employee stock options

Generous employee discounts

Leadership development programs

Qualifications

• Strong analytical and problem-solving skills with the ability to detect trends and anticipate customer needs.
• Ability to work independently during scheduled night shifts, including weekends and holidays.
• Proactive, detail-oriented approach with the capability to elevate issues quickly and accurately.

Responsibilities

• Support customer support teams and respond to user issues and escalations.
• Communicate campaigns, information, and product updates to customers.
• Provide system access and tools to agents.

Skills

Analytical skills

Problem-solving skills

Customer support experience

Familiarity with streaming platforms

Effective communication

Tools

Care Tool

Zendesk

Job description

A leading Canadian media company is looking for an Analyst in Customer Success to manage the streaming customer support team. This 12-month contract role involves responding to user issues, communicating updates, and providing support during night shifts. Ideal candidates will have analytical skills, a passion for sports, and experience with customer service tools. This position offers remote work flexibility with opportunities for personal growth in a dynamic environment.