Remote Customer Service Specialist — SAP CRM

Epiroc; Northwestern Ontario; Remote; CAD 45,000 - 60,000; Full time

Job summary

A leading equipment company is looking for a Customer Service Representative to assist customers with inquiries, process orders, and maintain documentation. Candidates should have a high school diploma, at least three years of relevant customer service experience, and be proficient in Microsoft Office. This remote position is open to candidates located within Canada. Bilingual skills are preferred.

Benefits

Health care eligibility

Wellness program

Tuition reimbursement program

Paid Vacation

Qualifications

• Minimum three years of customer service experience in parts and service operations.
• Experience in the mining or construction industries preferred.

Responsibilities

• Respond to customer inquiries regarding stock availability, pricing, lead times.
• Process orders and warranty claims using SAP and CRM systems.
• Ensure prompt resolution of customer technical inquiries.
• Maintain documentation for orders, invoices, and credits.

Skills

Proficiency in Microsoft Office

Communication skills

Attention to detail

Self-motivated

Bilingual (English/French)

Education

High school diploma or equivalent

Associate’s degree (preferred)

Tools

SAP

CRM platforms

Job description

A leading equipment company is looking for a Customer Service Representative to assist customers with inquiries, process orders, and maintain documentation. Candidates should have a high school diploma, at least three years of relevant customer service experience, and be proficient in Microsoft Office. This remote position is open to candidates located within Canada. Bilingual skills are preferred.