Remote Customer Service Representative (Entry-Level)

Spade Recruiting; Remote; CAD 40,000 - 60,000; Full time

Job summary

A community-focused insurance organization is seeking a representative to connect families with their benefits and deliver exceptional service. This role offers remote flexibility, mentorship, and performance bonuses. Ideal candidates are strong communicators who can work independently and are committed to personal and professional growth. No prior experience in insurance required, as training is provided.

Benefits

Remote flexibility

Weekly pay and performance bonuses

One-on-one mentorship

Opportunities for advancement

Qualifications

• Dependable and organized, comfortable working independently.
• Motivated to grow personally and professionally.
• Legally eligible to work in Canada or the United States.

Responsibilities

• Communicate with clients to review benefits and provide clear explanations.
• Guide families through updates, options, and claims.
• Collaborate with leadership to enhance processes and client experience.

Skills

Strong communication skills

Organization

Tech-savviness

Job description

About Us

We’re more than an insurance organization — we’re acommunity built on purpose. For oversix decades, our mission has been simple: to help families protect their futures while empowering ambitious individuals to create fulfilling, flexible careers.

Our foundation is built onintegrity, growth, and people. We believe success happens when motivated individuals are supported, challenged, and trusted to reach their full potential. That’s why we’ve created an environment that encourages learning, rewards hard work, and values teamwork above all.

By partnering withunions, associations, and local organizationsacross North America, we’ve earned the trust of thousands of families who rely on us for lasting financial protection. As our reach expands, we’re looking for driven, compassionate professionals who want to make a difference while building a meaningful career.

Your Role

As a representative, you’ll be theconnection between our organization and the families we serve. Your responsibility is to ensure each client understands their benefits and feels confident about their coverage — all while delivering exceptional service and genuine care.

You won’t be cold calling or working from a script. Instead, you’ll focus oneducation, clarity, and trust, helping families make informed decisions about their financial well-being. Every conversation is an opportunity to make a lasting impact.

What You’ll Do

• Communicate with clients to review benefits and provide clear explanations

• Guide families through updates, options, and claims with empathy and professionalism

• Follow up consistently to maintain trust and ensure satisfaction

• Collaborate with leadership to enhance processes and client experience

• Take part in ongoing training and mentorship to strengthen your skills

Who You Are

• A strong communicator who connects easily with people

• Dependable, organized, and comfortable working independently

• Motivated to grow personally and professionally

• Tech-savvy and adaptable in a remote work setting

• Legally eligible to work inCanada or the United States

Experience incustomer service, sales, or insuranceis an advantage but not required — we’ll teach you everything you need to succeed.

What You’ll Gain

• Remote flexibility— work from anywhere with a supportive online environment

• Weekly pay and performance bonusesto reward your effort

• One-on-one mentorshipand step-by-step training from proven leaders

• Real opportunities for advancementand leadership development

• Acollaborative culturebuilt on growth, purpose, and community

• The satisfaction ofhelping families achieve peace of mindevery day