Remote Customer Service Representative

Mashreq Bank; Toronto; Remote; CAD 40,000 - 55,000; Full time

Job summary

A growing remote customer service company is seeking a Remote Customer Service Representative to join their team. This role involves handling customer inquiries via phone, email, and chat while ensuring a high level of customer satisfaction. Candidates should have 1-2 years of experience in customer service, excellent communication skills, and the ability to work independently. The position offers flexible hours, competitive salary, and comprehensive benefits.

Benefits

Competitive salary

Health, dental, and vision insurance

401(k) retirement plan with company match

Flexible work schedule

Professional development opportunities

Qualifications

• Minimum 1-2 years of experience in customer service or support role.
• Self-motivated and able to work independently in a remote environment.
• Experience in handling a high volume of customer inquiries.

Responsibilities

• Handle incoming customer inquiries via phone, email, or chat.
• Resolve customer issues, complaints, and requests.
• Record and document customer interactions.

Skills

Communication skills

Problem-solving skills

Time management

Attention to detail

Friendly demeanor

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

CRM software

Microsoft Office Suite

Job description

Job Summary:

We are looking for a dedicated and highly motivated Remote Customer Service Representative to join our team at HR Service Jobs. As a Customer Service Representative, you will be the primary point of contact for customers, providing support through various communication channels such as phone, email, and chat. You will be responsible for ensuring that customers have a positive experience, resolving their inquiries efficiently and professionally while maintaining high customer satisfaction levels. This is a remote position that allows you to work from the comfort of your home.

Key Responsibilities:

• Handle incoming customer inquiries via phone, email, or chat, providing timely and accurate information.

• Resolve customer issues, complaints, and requests with a focus on providing exceptional service and support.

• Record and document customer interactions, including inquiries, complaints, and comments.

• Follow up with customers to ensure their issues have been resolved and maintain ongoing customer satisfaction.

• Stay informed about product updates, company policies, and new services to provide up-to-date information to customers.

• Collaborate with team members and management to meet performance goals and improve customer service strategies.

• Escalate complex or unresolved issues to the appropriate departments or senior staff.

• Maintain a positive, empathetic, and professional attitude toward customers at all times.

Required Skills and Qualifications:

• High school diploma or equivalent (Bachelors degree preferred).

• Proven experience in a customer service or support role (minimum 1-2 years).

• Strong verbal and written communication skills.

• Ability to work independently and manage time effectively.

• Excellent problem-solving skills with a keen attention to detail.

• Proficient in using computer systems, CRM software, and Microsoft Office Suite.

• Comfortable working in a remote, virtual environment.

• A friendly and professional demeanor with a focus on customer satisfaction.

Experience:

• Previous experience in customer service, call center, or a similar role is preferred.

• Experience working remotely or in an online environment is a plus.

• Experience in handling a high volume of customer inquiries while maintaining quality service is advantageous.

Working Hours:

• This is a full-time remote position.

• Flexible working hours with the ability to work evenings and weekends as needed.

• Occasional overtime may be required to meet customer demand.

Knowledge, Skills, and Abilities:

• In-depth knowledge of customer service best practices and communication techniques.

• Ability to remain calm and professional when dealing with upset or difficult customers.

• Strong interpersonal skills with the ability to engage effectively with people from diverse backgrounds.

• Ability to troubleshoot and resolve basic technical issues related to products and services.

• Self-motivated with the ability to work independently and as part of a team.

• Ability to handle multiple tasks simultaneously while maintaining high service standards.

Benefits:

• Competitive salary with performance-based bonuses.

• Health, dental, and vision insurance.

• Paid time off (PTO) and sick leave.

• 401(k) retirement plan with company match.

• Professional development and training opportunities.

• Employee assistance program (EAP) for mental and emotional well-being.

• Flexible work schedule with the ability to work from home.

• Access to cutting-edge customer service tools and technologies.

Why Join HR Service Jobs?

• Work from Home Flexibility: Enjoy the freedom of working from the comfort of your home with a flexible schedule.

• Growth Opportunities: We are committed to your personal and professional development, offering plenty of room for growth within the company.

• Supportive Team: Join a team of like-minded professionals in a supportive, collaborative work environment.

• Employee Well-being: At HR Service Jobs, we prioritize employee satisfaction and work-life balance.

How to Apply:

If you are passionate about delivering excellent customer service and want to be part of a dynamic, remote team, we would love to hear from you. Please submit your resume, along with a cover letter highlighting your relevant experience, to us or apply through our careers page on our website. We look forward to reviewing your application and potentially welcoming you to our team!