Remote Customer Service Pro — Solutions & Support

Mashreq Bank; Canada; Hybrid; CAD 45,000 - 60,000; Full time

Job summary

A leading telecommunications company is seeking a Customer Service Representative to provide exceptional service to customers. The role involves addressing inquiries and resolving issues while promoting products and ensuring satisfaction. Candidates should possess strong communication skills and prior customer service experience. The position offers competitive benefits, including health and dental coverage, and opportunities for professional growth.

Benefits

Competitive salary

Health and dental benefits

Paid time off

Employee discounts

Professional development opportunities

Pension plan

Qualifications

• Proven customer service experience, preferably in a call center environment.
• Ability to multi-task and manage time effectively.
• Strong organizational skills and attention to detail.

Responsibilities

• Act as the first point of contact for customers via phone, email, or chat.
• Respond to customer inquiries regarding products and services.
• Troubleshoot and guide customers through technical issues.

Skills

Strong verbal and written communication skills

Problem-solving skills

Ability to work in a fast-paced environment

Bilingualism (English and French)

Education

High school diploma or equivalent

Tools

CRM software

Job description

A leading telecommunications company is seeking a Customer Service Representative to provide exceptional service to customers. The role involves addressing inquiries and resolving issues while promoting products and ensuring satisfaction. Candidates should possess strong communication skills and prior customer service experience. The position offers competitive benefits, including health and dental coverage, and opportunities for professional growth.