Remote Customer Service Pro — Paid Training & Growth

MCI; Nova Scotia; Remote; CAD 35,000 - 45,000; Full time

Job summary

A leading customer service provider seeks full-time remote customer service representatives in Nova Scotia. This role involves supporting inbound inquiries, troubleshooting issues, and fostering customer relationships. No previous experience is necessary as comprehensive training is provided. Candidates must have strong communication skills and a reliable work ethic. This position offers various benefits and opportunities for career advancement.

Benefits

Paid Training

Health Benefits

Flexible Schedules

Paid Time Off

Retirement Plans

Qualifications

• Must be 18 years of age or older.
• Ability to evaluate, troubleshoot, and follow up on customer issues.
• Strong team orientation and customer focus.

Responsibilities

• Listen to customers, understand their needs, and resolve customer issues.
• Utilize systems and technology to complete account management tasks.
• Recognize sales opportunities and apply sales skills to upgrade.

Skills

Excellent organizational skills

Written communication skills

Oral communication skills

Ability to type swiftly and accurately

Basic knowledge of Microsoft Office Suite

Customer service oriented

Conflict resolution skills

Ability to multi-task

Education

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Microsoft Outlook

Job description

A leading customer service provider seeks full-time remote customer service representatives in Nova Scotia. This role involves supporting inbound inquiries, troubleshooting issues, and fostering customer relationships. No previous experience is necessary as comprehensive training is provided. Candidates must have strong communication skills and a reliable work ethic. This position offers various benefits and opportunities for career advancement.