Remote Customer Service Pro — Growth & Benefits

Concentrix; Guelph; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service outsourcing firm is seeking dedicated professionals for remote customer support roles. You will assist customers with inquiries and technical issues, provide excellent service, and track information in databases. Ideal candidates have 1 year of customer service experience and a high school diploma. This role offers a competitive salary of $16-$18/hr, benefits, and opportunities for career advancement.

Benefits

Salary range of $16-$18/hr

Performance-based incentives

Comprehensive benefits including medical, dental, and vision insurance

Paid training

Employee referral bonus opportunities

Work-from-home flexibility

Qualifications

• Minimum of 1 year of customer service experience required.
• Strong computer navigation skills and familiarity with PCs is essential.
• Ability to work in a quiet, distraction-free environment at home.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.
• Deliver exceptional customer experiences with a positive attitude.

Skills

Customer service experience

Computer navigation skills

Technical issue resolution

Education

High school diploma or GED

Job description

A leading customer service outsourcing firm is seeking dedicated professionals for remote customer support roles. You will assist customers with inquiries and technical issues, provide excellent service, and track information in databases. Ideal candidates have 1 year of customer service experience and a high school diploma. This role offers a competitive salary of $16-$18/hr, benefits, and opportunities for career advancement.