Remote Customer Service Leader — Drive Excellence

Mashreq Bank; Ottawa; Remote; CAD 80,000 - 100,000; Full time

Job summary

A leading technology company is seeking an experienced Customer Service Manager to join their remote team. This full-time position involves overseeing the customer service department, leading a team, and implementing strategies to enhance service quality. The ideal candidate will have strong leadership and communication skills and at least 5 years of customer service experience. The company offers competitive salary, health benefits, and a flexible work schedule.

Benefits

Competitive salary

Health, dental, and vision insurance

401(k) plan

Generous paid time off

Flexible work schedule

Professional development opportunities

Qualifications

• 5+ years of experience in customer service.
• Minimum 2 years in a managerial or leadership role.
• Experience managing remote teams preferred.

Responsibilities

• Lead and manage customer service team.
• Develop strategies for customer service improvement.
• Monitor performance and adjust processes as necessary.

Skills

Leadership

Communication

Problem-solving

Customer Service

Education

Bachelor's degree in Business Administration or related field

Tools

Customer Service Software

CRM Systems

Microsoft Office Suite

Job description

A leading technology company is seeking an experienced Customer Service Manager to join their remote team. This full-time position involves overseeing the customer service department, leading a team, and implementing strategies to enhance service quality. The ideal candidate will have strong leadership and communication skills and at least 5 years of customer service experience. The company offers competitive salary, health benefits, and a flexible work schedule.