Remote Customer Service Associate - Bilingual - $24 / hour

Teladoc Health; Victoria; Remote; CAD 30,000 - 60,000; Part time

Job summary

A healthcare technology company in Victoria, Canada is seeking a Tier 1 Patient and Member Support Representative. This role involves providing exceptional customer service to patients and members through various channels. The ideal candidate will be bilingual in English and French, possess strong organizational skills, and demonstrate empathy while managing inquiries and crisis situations. The position offers a flexible schedule and competitive pay of $24 CAD per hour.

Qualifications

• Actively engage with members and patients to understand their needs.
• Manage multiple competing priorities in a high-paced environment.
• Adapt to new processes and thrive in fast-paced work environments.

Responsibilities

• Provide outstanding customer service to patients and members.
• Manage inbound calls, emails, and chats to address inquiries.
• Handle crisis situations professionally and efficiently.

Skills

Exceptional empathy

Organizational skills

Bilingual English and French

Job description

Overview

The Tier 1 Patient and Member Support Representative plays a critical role in providing outstanding customer service to patients and members within a call center environment. This position involves managing inbound calls, emails, and chats to address inquiries, resolve issues, coordinate queues, and provide information about Teladoc Health services. The representative ensures high customer satisfaction by addressing concerns professionally and efficiently, while occasionally handling crisis situations.

The versatility to work both independently and collaboratively as part of a dynamic team.

Outstanding telephonic communication abilities, enabling the clear and articulate explanation of complex concepts to our diverse member base.

Superior problem-solving capabilities and organizational acumen to address challenges effectively.

Benefits

• Earn $24 CAD per hour¹
• Minimum commitment of only 15 hours per week, you can work more hours if you want to.²

Make your own flexible work schedule anytime

• Monday to Friday: 5:00 AM–9:00 AM EST
• Thursday and Friday: 8:00 PM–12:00 AM EST
• Saturday and Sunday: 5:00 AM–10:30 AM EST

Gain in-demand experience in both healthcare and tech and build your resume with industry-relevant skills in virtual healthcare, patient communication, and crisis handling

REQUIREMENTS

• Exceptional empathy, actively engaging with members & patients, demonstrating a genuine understanding of their needs.
• Exemplary organizational skills, adept at managing multiple competing priorities in a high-paced environment.
• A keen ability to adapt to new processes and thrive in a fast-paced work environment.
• Bi-lingual English and French, is a requirement