Remote Customer Service Associate - Bilingual - $24 / hour

Teladoc Health; Quebec; Remote; CAD 30,000 - 60,000; Part time

Job summary

A healthcare technology company is seeking a Tier 1 Patient and Member Support Representative in Quebec. This role involves providing outstanding customer service in a call center environment and requires bi-lingual English and French communication skills. Flexible scheduling is offered, with a minimum commitment of 15 hours per week at $24 CAD per hour. Ideal candidates will demonstrate exceptional empathy and organizational skills.

Qualifications

• Engage actively with members and patients, demonstrating understanding.
• Manage multiple competing priorities in a fast-paced environment.
• Adapt quickly to new processes and requirements.

Responsibilities

• Manage inbound calls, emails, and chats to address inquiries.
• Resolve issues and provide information about services.
• Ensure high customer satisfaction and address concerns professionally.

Skills

Exceptional empathy

Organization skills

Adaptability to new processes

Bi-lingual English and French

Job description

Overview

The Tier 1 Patient and Member Support Representative plays a critical role in providing outstanding customer service to patients and members within a call center environment. This position involves managing inbound calls, emails, and chats to address inquiries, resolve issues, coordinate queues, and provide information about Teladoc Health services. The representative ensures high customer satisfaction by addressing concerns professionally and efficiently, while occasionally handling crisis situations.

The versatility to work both independently and collaboratively as part of a dynamic team.

Outstanding telephonic communication abilities, enabling the clear and articulate explanation of complex concepts to our diverse member base.

Superior problem-solving capabilities and organizational acumen to address challenges effectively.

Benefits

• Earn $24 CAD per hour¹
• Minimum commitment of only 15 hours per week, you can work more hours if you want to.²

Make your own flexible work schedule anytime

• Monday to Friday: 5:00 AM–9:00 AM EST
• Thursday and Friday: 8:00 PM–12:00 AM EST
• Saturday and Sunday: 5:00 AM–10:30 AM EST

Gain in-demand experience in both healthcare and tech and build your resume with industry-relevant skills in virtual healthcare, patient communication, and crisis handling

REQUIREMENTS

• Exceptional empathy, actively engaging with members & patients, demonstrating a genuine understanding of their needs.
• Exemplary organizational skills, adept at managing multiple competing priorities in a high-paced environment.
• A keen ability to adapt to new processes and thrive in a fast-paced work environment.
• Bi-lingual English and French, is a requirement