Remote Customer Service Associate - Bilingual - $24 / hour

Teladoc Health; Northeastern Ontario; Remote; CAD 30,000 - 60,000; Part time

Job summary

A leading telehealth company is seeking a Tier 1 Patient and Member Support Representative in Canada. This role involves managing calls, emails, and chats, providing essential customer service and support. The ideal candidate will have exceptional empathy, be bilingual in English and French, and possess strong communication and organizational skills. This part-time position offers flexible scheduling and pays $24 CAD per hour.

Qualifications

• Exceptional empathy with patients and members.
• Strong organizational skills in a high-paced environment.
• Ability to adapt to new processes quickly.
• Bilingual in English and French is required.

Responsibilities

• Manage inbound calls, emails, and chats.
• Provide information about services and resolve issues.
• Ensure high customer satisfaction.

Skills

Telephonic communication

Problem-solving

Empathy

Organizational skills

Adaptability to new processes

Bilingual (English and French)

Job description

The Tier 1 Patient and Member Support Representative plays a critical role in providing outstanding customer service to patients and members within a call center environment. This position involves managing inbound calls, emails, and chats to address inquiries, resolve issues, coordinate queues, and provide information about Teladoc Health services. The representative ensures high customer satisfaction by addressing concerns professionally and efficiently, while occasionally handling crisis situations.

The versatility to work both independently and collaboratively as part of a dynamic team.

Outstanding telephonic communication abilities, enabling the clear and articulate explanation of complex concepts to our diverse member base.

Superior problem-solving capabilities and organizational acumen to address challenge effectively.

Benefits

• Earn $24 CAD per hour¹
• Minimum commitment of only 15 hours per week, you can work more hours if you want to.²

Schedule

• Monday to Friday : 5 : 00AM-9 : 00AM EST
• Thursday and Friday : 8 : 00PM-12 : 00AM EST
• Saturday and Sunday : 5 : 00AM-1030AM EST
• Gain in-demand experience in both healthcare and tech and build your resume with industry‑relevant skills in virtual healthcare, patient communication, and crisis handling

Requirements

• Exceptional empathy, actively engaging with members & patients, demonstrating a genuine understanding of their needs.
• Exemplary organizational skills, adept at managing multiple competing priorities in a high‑paced environment.
• A keen ability to adapt to new processes and thrive in a fast‑paced work environment.
• Bi‑lingual English and French, is a requirement