Remote Customer Service Associate - Bilingual - $24 / hour

Teladoc Health; Lévis; Remote; CAD 30,000 - 60,000; Part time

Job summary

A leading telehealth provider in Lévis is seeking a Tier 1 Patient and Member Support Representative. This role involves managing customer inquiries through various communication channels while ensuring high levels of satisfaction. Candidates must demonstrate empathy, organization, and communicate effectively in both English and French. This position offers flexible hours and a starting wage of $24 CAD per hour.

Qualifications

• Exceptional empathy, demonstrating genuine understanding of members' needs.
• Adept at managing multiple competing priorities effectively.
• Ability to adapt to new processes in a fast-paced environment.

Responsibilities

• Manage inbound calls, emails, and chats to address inquiries and resolve issues.
• Ensure high customer satisfaction by addressing concerns professionally.
• Coordinate queues and provide information about services.

Skills

Exceptional empathy

Bilingual English and French

Organizational skills

Telephonic communication abilities

Problem-solving capabilities

Job description

The Tier 1 Patient and Member Support Representative plays a critical role in providing outstanding customer service to patients and members within a call center environment. This position involves managing inbound calls, emails, and chats to address inquiries, resolve issues, coordinate queues, and provide information about Teladoc Health services. The representative ensures high customer satisfaction by addressing concerns professionally and efficiently, while occasionally handling crisis situations.

The versatility to work both independently and collaboratively as part of a dynamic team.

Outstanding telephonic communication abilities, enabling the clear and articulate explanation of complex concepts to our diverse member base.

Superior problem-solving capabilities and organizational acumen to address challenge effectively.

Benefits

• Earn $24 CAD per hour¹
• Minimum commitment of only 15 hours per week, you can work more hours if you want to.²

Schedule

• Monday to Friday : 5 : 00AM-9 : 00AM EST
• Thursday and Friday : 8 : 00PM-12 : 00AM EST
• Saturday and Sunday : 5 : 00AM-1030AM EST
• Gain in-demand experience in both healthcare and tech and build your resume with industry‑relevant skills in virtual healthcare, patient communication, and crisis handling

Requirements

• Exceptional empathy, actively engaging with members & patients, demonstrating a genuine understanding of their needs.
• Exemplary organizational skills, adept at managing multiple competing priorities in a high‑paced environment.
• A keen ability to adapt to new processes and thrive in a fast‑paced work environment.
• Bi‑lingual English and French, is a requirement