Remote Customer Service Associate - Bilingual - $24 / hour

Teladoc Health; City of Moncton; Remote; CAD 30,000 - 60,000; Part time

Job summary

A virtual healthcare provider is seeking a Tier 1 Patient and Member Support Representative in Moncton, Canada. This role involves providing outstanding customer service, managing inquiries through calls, emails, and chats, and handling occasional crisis situations. Ideal candidates will possess exceptional empathy, organizational skills, and be bilingual in English and French. Flexible scheduling options are available.

Benefits

Earn $24 CAD per hour

Flexible work schedule

In-demand experience in healthcare and tech

Qualifications

• Demonstrate genuine understanding of members & patients' needs.
• Manage multiple competing priorities in a high-paced environment.
• Adapt to new processes quickly.

Responsibilities

• Manage inbound calls, emails, and chats to address inquiries.
• Provide information about Teladoc Health services.
• Handle crisis situations when necessary.

Skills

Exceptional empathy

Organizational skills

Adaptability

Bilingual English and French

Job description

Overview

The Tier 1 Patient and Member Support Representative plays a critical role in providing outstanding customer service to patients and members within a call center environment. This position involves managing inbound calls, emails, and chats to address inquiries, resolve issues, coordinate queues, and provide information about Teladoc Health services. The representative ensures high customer satisfaction by addressing concerns professionally and efficiently, while occasionally handling crisis situations.

The versatility to work both independently and collaboratively as part of a dynamic team.

Outstanding telephonic communication abilities, enabling the clear and articulate explanation of complex concepts to our diverse member base.

Superior problem-solving capabilities and organizational acumen to address challenges effectively.

Benefits

• Earn $24 CAD per hour¹
• Minimum commitment of only 15 hours per week, you can work more hours if you want to.²

Make your own flexible work schedule anytime

• Monday to Friday: 5:00 AM–9:00 AM EST
• Thursday and Friday: 8:00 PM–12:00 AM EST
• Saturday and Sunday: 5:00 AM–10:30 AM EST

Gain in-demand experience in both healthcare and tech and build your resume with industry-relevant skills in virtual healthcare, patient communication, and crisis handling

REQUIREMENTS

• Exceptional empathy, actively engaging with members & patients, demonstrating a genuine understanding of their needs.
• Exemplary organizational skills, adept at managing multiple competing priorities in a high-paced environment.
• A keen ability to adapt to new processes and thrive in a fast-paced work environment.
• Bi-lingual English and French, is a requirement