Remote Customer Service Associate - $21.50 / hour

Tim's Financial; North Bay; Remote; CAD 30,000 - 60,000; Full time

Job summary

A financial services provider is seeking enthusiastic team members for their Customer Experience team based in Canada, Nipissing District, North Bay. This role offers flexible working hours from home, with a pay rate of $21.50 CAD per hour and the opportunity to engage with customers in a meaningful way. The ideal candidate will have customer-facing experience, strong problem-solving skills, and a passion for innovation. Collaborative spirit and adaptability to change are essential for success in this role.

Qualifications

• Must have 1+ year of customer-facing experience.
• Strong problem-solving skills are essential.
• Must be eager to learn and adapt to new technologies.

Responsibilities

• Deliver high-quality customer interactions.
• Work collaboratively to advance systems.
• Meet productivity targets and performance objectives.

Skills

Customer-facing experience

Problem-solving skills

Adaptability to new technologies

Ability to meet performance objectives

Growth mindset

Job description

Our Customer Experience team is a group of top performers who work in a highly collaborative setting to ensure advancement of our systems and delivery of the highest quality experience. Think of it this way - when the person you care about most in the world reaches out to us for support, what type of experience do you want them to have? Bingo.That’s what our team strives to create for every customer. Yes we’re part of a financial institution, but on this team we create value through interactions, not transactions.

Earn $21.50 CAD per hour¹

Work from the comfort of your home

You must be able to work minimum of 25 hours per week. Minimum 6 hours requirement on at least 1 weekend day (Sat and / or Sun)

Set your own flexible schedule between Monday to Sunday (Including Holidays) 7am-8pm MST²

Training is paid (Must be on Video for the entire duration of Training - 2 days and must attend all training and nesting schedule in order to pass training)

Experience & Skills Requirements

• 1+ year of customer-facing experience
• Strong problem-solving skills and a passion for innovation
• Eagerness to learn and adapt to new technologies
• Ability to meet performance objectives and productivity targets
• Comfortable with change and excited about growth opportunities