Remote Customer Service Associate - $21.50 / hour

Tim's Financial; Mount Pearl; Remote; CAD 30,000 - 60,000; Part time

Job summary

A leading financial services provider is seeking a Customer Experience Representative to ensure high-quality customer support in a remote work setting. The role offers flexible scheduling, a paid training program, and emphasizes problem-solving and customer-facing skills. Ideal candidates will have at least one year of experience and be eager to innovate. Compensation is $21.50 CAD per hour.

Qualifications

• Minimum of 1 year of customer-facing experience required.
• Strong problem-solving skills and eagerness to learn new technologies.
• Must be adaptable to changes and excited about growth opportunities.

Responsibilities

• Ensure high-quality customer experiences.
• Support customers with transactions thoughtfully.
• Meet performance objectives and productivity targets.

Skills

Customer-facing experience

Problem-solving skills

Adaptability to new technologies

Ability to meet objectives

Comfort with change

Job description

Our Customer Experience team is a group of top performers who work in a highly collaborative setting to ensure advancement of our systems and delivery of the highest quality experience. Think of it this way - when the person you care about most in the world reaches out to us for support, what type of experience do you want them to have? Bingo.That’s what our team strives to create for every customer. Yes we’re part of a financial institution, but on this team we create value through interactions, not transactions.

Earn $21.50 CAD per hour¹

Work from the comfort of your home

You must be able to work minimum of 25 hours per week. Minimum 6 hours requirement on at least 1 weekend day (Sat and / or Sun)

Set your own flexible schedule between Monday to Sunday (Including Holidays) 7am-8pm MST²

Training is paid (Must be on Video for the entire duration of Training - 2 days and must attend all training and nesting schedule in order to pass training)

Experience & Skills Requirements

• 1+ year of customer-facing experience
• Strong problem-solving skills and a passion for innovation
• Eagerness to learn and adapt to new technologies
• Ability to meet performance objectives and productivity targets
• Comfortable with change and excited about growth opportunities