Remote Customer Service Associate - $21.50 / hour

Tim's Financial; Grande Prairie; Remote; CAD 30,000 - 60,000; Part time

Job summary

A financial institution is seeking a Customer Experience representative to provide exceptional support. This remote role offers a flexible schedule, requiring a minimum of 25 hours per week and includes training. Ideal candidates will have customer-facing experience and strong problem-solving skills, eager to learn and adapt to new technologies.

Benefits

Flexible work schedule

Paid training

Qualifications

• Must have at least 1 year of customer-facing experience.
• Proven strong problem-solving skills and a passion for innovation.
• Willingness to learn and adapt to new technologies.
• Ability to meet performance and productivity targets.

Responsibilities

• Provide exceptional customer support and service.
• Collaborate with a team to improve systems and experiences.

Skills

Customer-facing experience

Strong problem-solving skills

Eagerness to learn

Adaptability to new technologies

Job description

Overview

Our Customer Experience team is a group of top performers who work in a highly collaborative setting to ensure advancement of our systems and delivery of the highest quality experience. Think of it this way - when the person you care about most in the world reaches out to us for support, what type of experience do you want them to have? Bingo.That’s what our team strives to create for every customer. Yes we’re part of a financial institution, but on this team we create value through interactions, not transactions.

Compensation

Earn $21.50 CAD per hour

Work Arrangements

• Work from the comfort of your home
• You must be able to work minimum of 25 hours per week. Minimum 6 hours requirement on at least 1 weekend day (Sat and / or Sun)
• Set your own flexible schedule between Monday to Sunday (Including Holidays) 7am-8pm MST
• Training is paid (Must be on Video for the entire duration of Training - 2 days and must attend all training and nesting schedule in order to pass training)

Experience & Skills Requirements

At Neo, we value collaboration, accountability, and integrity. These core attributes shape our company culture and guide us in delivering exceptional service to our customers. Join a community that's committed to excellence and making a real difference in people's lives.

• 1+ year of customer-facing experience
• Strong problem-solving skills and a passion for innovation
• Eagerness to learn and adapt to new technologies
• Ability to meet performance objectives and productivity targets
• Comfortable with change and excited about growth opportunities