Remote Customer Operations Lead - CRM, Data & Culture

Modus Create; Calgary; Remote; CAD 70,000 - 90,000; Full time

Job summary

A global consulting firm is seeking a Customer Operations Specialist to drive operational excellence and manage CRM systems remotely. Ideal candidates will have significant experience (6+ years) in operations or program management and strong analytical skills. Responsibilities include staffing management, data analysis, and improving workflows. Join a fast-growing, remote-first team committed to innovation and collaboration.

Benefits

Remote work with flexible hours

Access to private offices in 120 countries

Travel opportunities

Access to over 12,000 courses

Qualifications

• 6+ years of experience in operations, business analysis, or program management.
• Proven ability to manage and optimize CRM systems.
• Strong analytical skills and experience turning data into insights.

Responsibilities

• Manage staffing and resource allocation across customer teams.
• Govern CRM systems, ensuring data accuracy and effective change management.
• Conduct regular data analysis and deliver actionable insights.

Skills

Operations management

CRM management

Analytical skills

Communication

Interpersonal skills

Organizational skills

Self-starter

Education

Bachelor's degree or equivalent

Tools

HubSpot

Salesforce

Confluence

Jira

Job description

A global consulting firm is seeking a Customer Operations Specialist to drive operational excellence and manage CRM systems remotely. Ideal candidates will have significant experience (6+ years) in operations or program management and strong analytical skills. Responsibilities include staffing management, data analysis, and improving workflows. Join a fast-growing, remote-first team committed to innovation and collaboration.