Remote Customer Experience Specialist

JAM+; Toronto; Remote; CAD 80,000 - 100,000; Full time

Job summary

A dynamic customer experience company in Toronto is looking for a Tier 1 Customer Experience Associate. In this role, you'll support customers through email, phone, and chat, ensuring every interaction reflects our commitment to outstanding service. Successful candidates should have strong communication skills and a collaborative spirit, ready to contribute to a remote-first team that thrives on creativity and customer satisfaction.

Benefits

Transforming traditional categories with AI-enabled growth

Creative and experimental culture

Focus on customer experience as a growth driver

Qualifications

• Experience supporting customers via email, phone, or chat.
• A bright and positive attitude.
• Endlessly curious and always looking to challenge the status quo.
• Strong communication skills: friendly, clear, warm, and professional.
• Collaborative mindset, especially in a remote-first team.

Responsibilities

• Create meaningful connections across email, phone, and chat.
• Meet or exceed KPIs like Customer Satisfaction.
• Help customers navigate orders and account needs.
• Juggle conversations across multiple channels.
• Blend efficiency with care, keeping customer-first mindset.
• Share customer feedback to drive improvement.
• Maintain accurate records of customer interactions.
• Collaborate as an active, positive presence in the team.

Skills

Customer support experience

Empathy

Problem-solving skills

Strong communication skills

Familiarity with Kustomer

Collaborative mindset

Tools

Kustomer

Magento/Adobe Commerce

NetSuite

Job description

A dynamic customer experience company in Toronto is looking for a Tier 1 Customer Experience Associate. In this role, you'll support customers through email, phone, and chat, ensuring every interaction reflects our commitment to outstanding service. Successful candidates should have strong communication skills and a collaborative spirit, ready to contribute to a remote-first team that thrives on creativity and customer satisfaction.