Remote Customer Experience Leader - Growth & Impact

American Income Life; Toronto; Remote; CAD 80,000 - 100,000; Full time

Job summary

A dynamic insurance company located in Toronto, Canada is seeking a Customer Experience Manager to lead strategies that enhance customer interactions. The ideal candidate will have strong analytical skills and a commitment to exceptional service. Responsibilities include collaborating with teams, analyzing customer feedback, and mentoring staff. This role offers a competitive benefits package and opportunities for professional growth.

Benefits

Health insurance

Retirement plans

Opportunities for professional growth

Supportive work environment

Qualifications

• Proven experience in a customer experience or customer service leadership role.
• Ability to interpret data and make data-driven decisions.
• Experience in managing multiple projects and priorities in a fast-paced environment.

Responsibilities

• Develop and implement customer experience strategies aligned with company goals.
• Analyze customer feedback to enhance customer satisfaction.
• Collaborate with cross-functional teams for cohesive customer journey.
• Train and mentor customer-facing staff.
• Monitor key performance metrics for customer experience.

Skills

Customer-centric mindset

Strong analytical skills

Excellent communication skills

Proficiency in CRM software

Ability to manage multiple projects

Tools

CRM software

Customer service tools

Job description

A dynamic insurance company located in Toronto, Canada is seeking a Customer Experience Manager to lead strategies that enhance customer interactions. The ideal candidate will have strong analytical skills and a commitment to exceptional service. Responsibilities include collaborating with teams, analyzing customer feedback, and mentoring staff. This role offers a competitive benefits package and opportunities for professional growth.