Remote Customer Care Team Lead — Drive Impact

ZayZoon; Halifax; Remote; CAD 80,000 - 100,000; Full time

Job summary

A financial wellness platform is seeking a Customer Care Team Lead in Halifax to lead a motivated support team and drive KPIs. The role involves cross-functional collaboration and optimizing support strategies. Ideal candidates will have 4+ years in support roles, 2+ in leadership, and skills in communication and process improvement. Enjoy flexible remote work and generous benefits including wellness support and unlimited time off.

Benefits

Permanently remote work

Flexible time off up to 6 weeks

Medical, vision, and dental benefits from day one

Qualifications

• 4+ years of experience in a support environment with inbound communication.
• 2+ years of people leadership experience managing performance.
• Process improvement & change management experience.

Responsibilities

• Lead a team of motivated Customer Care individuals focused on driving customer success.
• Monitor customer service performance at agent and team level.
• Support your team by being present and approachable.

Skills

Inbound communication

People leadership

Process improvement

Excellent communication skills

Experience with Intercom, Zendesk, Jira, or HubSpot

Job description

A financial wellness platform is seeking a Customer Care Team Lead in Halifax to lead a motivated support team and drive KPIs. The role involves cross-functional collaboration and optimizing support strategies. Ideal candidates will have 4+ years in support roles, 2+ in leadership, and skills in communication and process improvement. Enjoy flexible remote work and generous benefits including wellness support and unlimited time off.