Remote Customer Care Team Lead — Drive Impact

ZayZoon; Edmonton; Remote; CAD 70,000 - 90,000; Full time

Job summary

A financial empowerment platform is seeking a Customer Care Team Lead to drive departmental KPIs and optimize support strategies. This fully remote role involves leading a team, enhancing customer success, and collaborating with various departments. Ideal candidates have extensive leadership experience in customer support and are skilled communicators. Benefits include flexible time off and instant medical coverage from day one.

Benefits

Flexible Time Off

Instant Benefits

Inclusive parental leave top-up

Qualifications

• 4+ years of experience in a support environment with inbound communication.
• 2+ years of people leadership experience managing performance.
• Experience with process improvement and change management.

Responsibilities

• Lead a team focused on driving customer success.
• Monitor customer service performance at the team level.
• Own escalated customer communications through to resolution.

Skills

Excellent communication skills

Process Improvement

People leadership

Tools

Intercom

Zendesk

Jira

HubSpot

Job description

A financial empowerment platform is seeking a Customer Care Team Lead to drive departmental KPIs and optimize support strategies. This fully remote role involves leading a team, enhancing customer success, and collaborating with various departments. Ideal candidates have extensive leadership experience in customer support and are skilled communicators. Benefits include flexible time off and instant medical coverage from day one.