Remote Customer Care Specialist: Problem Solver

HGS; New Brunswick; Remote; CAD 30,000 - 60,000; Full time

Job summary

A global leader in customer experience management is seeking a Customer Relations Associate to provide outstanding service. In this role, you will interact with customers, resolve inquiries, and document interactions. Ideal candidates are compassionate and results-oriented, with at least 6 months in customer service. This position offers flexible schedules and competitive pay, plus opportunities for advancement in a supportive environment.

Benefits

$16 hourly wage

Best in class medical, dental, vision benefits

Career advancement opportunities

Flexible schedule options

Qualifications

• At least 6 months of customer service experience.
• Demonstrate a caring, supportive and friendly nature.
• Excellent communication skills, both oral and written.

Responsibilities

• Communicate with customers through inbound calls and field queries.
• Document customer needs, interactions, and outcomes.
• Take ownership of issues and resolutions.

Job description

A global leader in customer experience management is seeking a Customer Relations Associate to provide outstanding service. In this role, you will interact with customers, resolve inquiries, and document interactions. Ideal candidates are compassionate and results-oriented, with at least 6 months in customer service. This position offers flexible schedules and competitive pay, plus opportunities for advancement in a supportive environment.