Remote Customer Care Specialist: Inbound Support & Sales

MCI; Nova Scotia; Remote; CAD 30,000 - 60,000; Full time

Job summary

A customer service company is seeking Customer Service Representatives for remote work. The role involves handling inbound inquiries and supporting customers, with responsibilities including troubleshooting and providing information about products and services. Qualifications include a high school diploma, excellent communication skills, and a customer-oriented mindset. The position offers competitive compensation along with benefits like paid training and flexible schedules.

Benefits

Paid Time Off

Health Benefits

Career Growth

Paid Training

Flexible Schedules

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• The ability to type swiftly and accurately (20+ words a minute).
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Basic understanding of Windows operating system.
• Highly reliable with the ability to maintain regular attendance and punctuality.
• Ability to evaluate, troubleshoot, and follow-up on customer issues.

Responsibilities

• Listen to customers, understand their needs, and resolve customer issues.
• Utilize systems and technology to complete account management tasks.
• Explain and position the products and processes with customers.
• Ensure first call resolution through problem solving and effective call handling.

Skills

Customer service orientation

Conflict resolution

Communication skills

Multi-tasking

Technical troubleshooting

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

A customer service company is seeking Customer Service Representatives for remote work. The role involves handling inbound inquiries and supporting customers, with responsibilities including troubleshooting and providing information about products and services. Qualifications include a high school diploma, excellent communication skills, and a customer-oriented mindset. The position offers competitive compensation along with benefits like paid training and flexible schedules.