Remote Customer Care Specialist

StickerYou, Inc.; Canada; Remote; CAD 40,000 - 55,000; Full time

Job summary

A global e-commerce leader is seeking a Customer Care Representative to manage customer inquiries and enhance satisfaction remotely. The ideal candidate is experienced in customer care, possesses excellent communication skills, and is detail-oriented. Opportunities to grow within a fast-paced environment are abundant. This role requires strong problem-solving abilities and a proficiency in tools like Google Workspace and Adobe Creative Cloud.

Benefits

Fast-changing environment

Growth opportunities

Support for local economy

Cutting-edge technology experience

Fun promotional items

Qualifications

• 1+ years of work experience in a customer care role or similar settings.
• High proficiency in both written and spoken English.
• Available to work Monday - Friday, 9am EST - 5pm EST or 10am EST - 6pm EST.

Responsibilities

• Manage customer inquiries via Email and Live Chat.
• Investigate missing or incorrect orders.
• Collaborate with production regarding customer orders.

Skills

Customer care experience

Excellent communication

Problem-solving

Time management

Team player

Tools

Google Workspace

HelpScout

Adobe Creative Cloud

Job description

A global e-commerce leader is seeking a Customer Care Representative to manage customer inquiries and enhance satisfaction remotely. The ideal candidate is experienced in customer care, possesses excellent communication skills, and is detail-oriented. Opportunities to grow within a fast-paced environment are abundant. This role requires strong problem-solving abilities and a proficiency in tools like Google Workspace and Adobe Creative Cloud.