Remote CSM: Expansion & Retention for Rental SaaS

Just Sales Jobs; Toronto; Remote; CAD 67,000 - 81,000; Full time

Job summary

A technology solutions provider in Ontario is seeking a Customer Success / Account Representative to manage and grow a portfolio of existing customers. The role focuses on customer retention and expansion using a cloud-based software platform. Candidates should have a strong record in sales and customer management, with excellent communication skills. A competitive salary and benefits package, including performance bonuses, is offered in a flexible remote work environment.

Benefits

Base salary with performance bonus

RSP Matching

Health benefits

Furthering Education Reimbursement

Qualifications

• Proven track record of upselling and cross-selling within a customer base.
• Customer Success Manager or Account Manager experience preferred.
• Demonstrated ability to drive product adoption and manage customer retention.

Responsibilities

• Manage and grow a portfolio of existing customer accounts.
• Focus on customer expansion and retention.
• Conduct quarterly business reviews and targeted check-ins with key accounts.

Skills

Excellent verbal/written communication

Relationship-building

Presentation skills

Experience in upselling and cross-selling

Education

4 years of sales experience in software SaaS or related industries

Tools

CRM – Proficiency with HubSpot or similar platform

MS Office – Intermediate

Job description

A technology solutions provider in Ontario is seeking a Customer Success / Account Representative to manage and grow a portfolio of existing customers. The role focuses on customer retention and expansion using a cloud-based software platform. Candidates should have a strong record in sales and customer management, with excellent communication skills. A competitive salary and benefits package, including performance bonuses, is offered in a flexible remote work environment.