Remote Credit Card Specialist — Sales & Service

Canadian Imperial Bank of Commerce; Halifax; Remote; CAD 40,000 - 60,000; Full time

Job summary

A leading financial institution in Halifax is seeking a Client Service Agent for their Contact Centre. The ideal candidate will focus on client satisfaction, provide solutions, and handle various client inquiries related to credit cards. Strong communication skills and the ability to work independently are essential. This position offers a supportive environment and opportunities for career growth.

Benefits

Defined benefit pension plan

Employee share purchase plan

Wellbeing support

Qualifications

• Ability to work independently as an Agent @ Home.
• Strong written and verbal skills to assist clients.
• Ability to connect on a personal level with clients.

Responsibilities

• Answer incoming calls from credit card clients.
• Assist clients with credit card operations and inquiries.
• Proactively suggest solutions to clients.

Skills

Call Center

Client Service

Communication

Customer Experience (CX)

Outbound Calls

Work Collaboratively

Sales Experience

Time Management

Customer Service

Negotiation

Job description

A leading financial institution in Halifax is seeking a Client Service Agent for their Contact Centre. The ideal candidate will focus on client satisfaction, provide solutions, and handle various client inquiries related to credit cards. Strong communication skills and the ability to work independently are essential. This position offers a supportive environment and opportunities for career growth.