Remote Corporate Guest Recognition Specialist

Four Seasons Hotels and Resorts; Toronto; Remote; CAD 45,000 - 60,000; Full time

Job summary

A luxury hotel management company is seeking a Corporate Guest Recognition Specialist to manage guest profiles and enhance their experience. This fully remote full-time role requires strong customer service skills and a proactive nature. Ideal candidates will have hotel front office experience and proficiency in reservation software. Join a team that values professionalism and an excellent employee experience.

Qualifications

• Minimum High School Diploma, Post-Secondary Diploma preferred.
• 1–2 years of experience utilizing guest reservations and operations software.
• Hotel reservations and front office experience needed.

Responsibilities

• Maintain and manage accurate guest profiles.
• Monitor service levels and communicate new policies.
• Collaborate with Toronto Corporate Guest Recognition Team.

Skills

Strong customer service skills

Excellent planning and organizational skills

Ability to manage competing priorities

Proactive and takes initiative

Familiarity with Microsoft Office

Education

High School Diploma

Post-Secondary Diploma preferred

Tools

Salesforce

Microsoft Outlook

Opera ORS/PMS

Job description

A luxury hotel management company is seeking a Corporate Guest Recognition Specialist to manage guest profiles and enhance their experience. This fully remote full-time role requires strong customer service skills and a proactive nature. Ideal candidates will have hotel front office experience and proficiency in reservation software. Join a team that values professionalism and an excellent employee experience.