Remote Conversational AI Engineer (Dialogflow/CCAI)

GuruLink; Richmond Hill; Remote; CAD 70,000 - 90,000; Full time

Job summary

A technology consulting firm is seeking a Conversational AI Specialist to design and manage Dialogflow agents and Google Cloud Contact Center AI deployments. This remote role requires 3-5 years of hands-on experience with leading conversational AI technologies, strong programming skills in Python, and excellent communication abilities. The ideal candidate will possess a background in conversational design and a Bachelor's degree in a relevant field.

Qualifications

• 3–5 years of experience with Dialogflow CX, IBM Watson, or Amazon Lex.
• Strong understanding of NLU and NLG.
• Exceptional written and verbal communication skills.

Responsibilities

• Design and maintain Dialogflow ES/CX agents.
• Deploy and manage Google Cloud Contact Center AI.
• Conduct user research and analyze interaction data.

Skills

Experience with Dialogflow CX

Natural Language Understanding (NLU)

Programming in Python

Conversational design

Communication skills

Familiarity with conversation analytics

Visualizing conversational flows with Figma

Education

Bachelor’s degree in Computer Science or related field

Job description

A technology consulting firm is seeking a Conversational AI Specialist to design and manage Dialogflow agents and Google Cloud Contact Center AI deployments. This remote role requires 3-5 years of hands-on experience with leading conversational AI technologies, strong programming skills in Python, and excellent communication abilities. The ideal candidate will possess a background in conversational design and a Bachelor's degree in a relevant field.