Remote Contact Center Program Manager (Bilingual PT/EN)

Cognizant; Calgary; Remote; CAD 116,000 - 183,000; Full time

Job summary

A global technology services provider is seeking a motivated Contact Center Program Manager to manage and oversee multiple projects. The ideal candidate will have 10–12 years of experience in program management, is fluent in Portuguese and English, and possesses strong analytical and communication skills. This is a remote position available to applicants in Canada or the United States, offering an annual salary between $83,000 and $130,000, along with a comprehensive benefits package.

Benefits

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan with contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Qualifications

• 10–12 years of experience in program management.
• Proficiency in Portfolio & Project Management (PPM) tools and software.
• Ability to work effectively in a hybrid model.

Responsibilities

• Lead the planning and execution of multiple projects.
• Monitor project progress and performance.
• Collaborate with stakeholders to define project goals.

Skills

Fluent in Portuguese

Strong analytical skills

Excellent communication

Problem-solving abilities

PPM expertise

Tools

PPM tools

Job description

A global technology services provider is seeking a motivated Contact Center Program Manager to manage and oversee multiple projects. The ideal candidate will have 10–12 years of experience in program management, is fluent in Portuguese and English, and possesses strong analytical and communication skills. This is a remote position available to applicants in Canada or the United States, offering an annual salary between $83,000 and $130,000, along with a comprehensive benefits package.