Remote Contact Center Program Manager (Bilingual PT/EN)

Cognizant; Calgary; Remote; CAD 116,000 - 183,000; Full time

Job summary

A global technology services company is seeking a motivated and innovative Contact Center Program Manager to oversee multiple projects. The ideal candidate will have 10-12 years of program management experience, be fluent in both Portuguese and English, and possess strong analytical and interpersonal skills. This remote position is open to applicants from Canada or the United States. The salary range is $83,000 – $130,000, with additional benefits including health insurance and paid time off.

Benefits

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Qualifications

• 10–12 years in program management.
• Strong background in Portfolio & Project Management (PPM).
• Proven track record managing multiple projects simultaneously.
• Commitment to continuous improvement and innovation.

Responsibilities

• Lead the planning and execution of multiple projects.
• Oversee project timelines, budgets, and resources.
• Provide guidance and support to project teams.
• Monitor project progress and performance.
• Collaborate with stakeholders to define project goals.

Skills

Fluent in Portuguese

Fluent in English

Project management

Strong analytical skills

Interpersonal skills

Tools

Portfolio & Project Management (PPM) tools

Job description

A global technology services company is seeking a motivated and innovative Contact Center Program Manager to oversee multiple projects. The ideal candidate will have 10-12 years of program management experience, be fluent in both Portuguese and English, and possess strong analytical and interpersonal skills. This remote position is open to applicants from Canada or the United States. The salary range is $83,000 – $130,000, with additional benefits including health insurance and paid time off.