Remote Collections Specialist - Low-Value Accounts

BMO Financial Group; Remote; CAD 34,000 - 52,000; Full time

Job summary

A financial services provider is seeking a Collections Associate in Canada to manage customer accounts and provide collections-related service. The ideal candidate has 1-2 years' experience and a relevant degree. Responsibilities include evaluating accounts, delivering exceptional customer service, and advising on payment strategies. The position offers a salary range from $34,750 to $51,800, with a comprehensive benefits package including health insurance and retirement savings plans.

Benefits

Health insurance

Tuition reimbursement

Retirement savings plans

Qualifications

• Typically between 1 – 2 years of relevant experience.
• Knowledge of federal, state/provincial and local laws pertaining to Consumer Collections.

Responsibilities

• Collaborates in the review and evaluation of accounts for collection opportunities.
• Delivers exceptional customer service that builds trust.
• Probes to understand customer needs and provide payment advice.

Skills

Verbal communication skills

Written communication skills

Organization skills

Collaboration skills

Analytical skills

Problem-solving skills

Education

Post-secondary degree in related field

Job description

A financial services provider is seeking a Collections Associate in Canada to manage customer accounts and provide collections-related service. The ideal candidate has 1-2 years' experience and a relevant degree. Responsibilities include evaluating accounts, delivering exceptional customer service, and advising on payment strategies. The position offers a salary range from $34,750 to $51,800, with a comprehensive benefits package including health insurance and retirement savings plans.