Remote Clinical Service Desk Agent — 24/7 Support

NTT; Halifax; Remote; CAD 40,000 - 60,000; Full time

Job summary

A leading healthcare services company is seeking a Clinical Service Desk agent for a remote position. You will handle inbound calls, helping clients with various clinical applications while maintaining a flexible schedule including nights and weekends. Candidates must have experience in service desk environments and possess effective communication skills. This position offers a comprehensive benefits package starting on day one.

Benefits

Comprehensive benefits package

Qualifications

• Minimum of 4 years of service desk/helpdesk experience or equivalent education and technical troubleshooting experience.
• Minimum of 1 year of technical troubleshooting experience.
• Experience in a call center environment is preferred.

Responsibilities

• Handle inbound customer calls in a call center environment.
• Support customers with clinical applications like Epic and Cerner.
• Track and resolve incident tickets in a timely manner.

Skills

Effective communication

Interpersonal skills

Proficient typing

Strong listening capabilities

Ability to work in a fast-paced environment

Education

High school diploma or equivalent

Job description

A leading healthcare services company is seeking a Clinical Service Desk agent for a remote position. You will handle inbound calls, helping clients with various clinical applications while maintaining a flexible schedule including nights and weekends. Candidates must have experience in service desk environments and possess effective communication skills. This position offers a comprehensive benefits package starting on day one.