Remote Clinical Service Desk Agent - 24/7 Healthcare

NTT DATA, Inc.; Halifax; Remote; CAD 45,000 - 60,000; Full time

Job summary

A leading IT services provider is seeking a Clinical Service Desk representative to handle inbound calls from healthcare customers. The role requires strong communication skills and experience in a service desk environment. Candidates should be shift flexible, with the ability to work nights and weekends. This opportunity provides a full benefits package starting from day one of employment, while promoting a diverse and inclusive workplace.

Benefits

Comprehensive benefits package starting day one

Shift flexibility

Inclusion and diversity initiatives

Qualifications

• Minimum of 4 years of service desk/helpdesk experience or equivalent combination of education and technical troubleshooting.
• Minimum of 1 year of technical troubleshooting experience.

Responsibilities

• Handle inbound customer calls in a call center environment.
• Respond to service desk calls regarding clinical applications.
• Document incidents and escalate when necessary.
• Ensure a quiet workspace with high-speed internet.
• Travel up to 10% of the time if required.

Skills

Service desk experience

Technical troubleshooting

Effective communication

Proficient typing skills

Strong listening capabilities

Education

High school diploma or equivalent

2 years of technical education

Job description

A leading IT services provider is seeking a Clinical Service Desk representative to handle inbound calls from healthcare customers. The role requires strong communication skills and experience in a service desk environment. Candidates should be shift flexible, with the ability to work nights and weekends. This opportunity provides a full benefits package starting from day one of employment, while promoting a diverse and inclusive workplace.