Remote Clinical Product Educator for Insulin Pump Therapy

Insulet; Quebec; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A healthcare technology company is seeking a Clinical Product Educator to provide virtual training on the Omnipod insulin management system. This full-time, remote role requires conducting customer training, assisting with escalated cases, and documenting interactions. Candidates should possess a bachelor's degree and relevant certifications like Certified Diabetes Educator. Experience with virtual communication is crucial. The role involves flexible hours to meet customer needs, demonstrating the importance of customer engagement in diabetes management.

Qualifications

• 2 to 5 years' experience in a similar role.
• Professional credentials are mandatory (CDE, RD, RN).
• Experience with virtual communication tools.

Responsibilities

• Conduct virtual customer training for diabetes management.
• Assist customer care with complex cases.
• Document all customer interactions in CRM.

Skills

Virtual communication skills

Interpersonal communication

Strong presentation skills

Self-starter

Handling medical devices

Education

Bachelor’s degree or equivalent

Certified Diabetes Educator (CDE)

Tools

Salesforce

Zoom

Microsoft Teams

WebEx

Job description

A healthcare technology company is seeking a Clinical Product Educator to provide virtual training on the Omnipod insulin management system. This full-time, remote role requires conducting customer training, assisting with escalated cases, and documenting interactions. Candidates should possess a bachelor's degree and relevant certifications like Certified Diabetes Educator. Experience with virtual communication is crucial. The role involves flexible hours to meet customer needs, demonstrating the importance of customer engagement in diabetes management.