Remote Client Success Lead - Travel Up to 30%

Targeted Talent; Surrey, Richmond, Delta, Vancouver; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A customer service solutions provider is looking for a Client Services Lead to oversee the customer success team in Surrey, Canada. The role involves managing team performance, creating operating procedures, and ensuring compliance with service quality guidelines. Candidates should have a Bachelor's degree, significant customer success experience, and strong management skills. This position requires up to 30% travel and may involve remote work.

Qualifications

• 5+ years of customer success experience required.
• 2+ years of supervisory experience preferred.
• Experience in customer service in the manufacturing industry preferred.

Responsibilities

• Oversee and assist customer success employees.
• Build infrastructure and standard operating procedures.
• Prepare knowledge-based documents and performance reports.

Skills

Customer success experience

Communication skills

Problem resolution skills

Management skills

Organizational skills

Education

Bachelor's degree in business, technology or similar

Tools

Salesforce

MS Office (Excel)

Job description

A customer service solutions provider is looking for a Client Services Lead to oversee the customer success team in Surrey, Canada. The role involves managing team performance, creating operating procedures, and ensuring compliance with service quality guidelines. Candidates should have a Bachelor's degree, significant customer success experience, and strong management skills. This position requires up to 30% travel and may involve remote work.