Remote Client Success Lead — Build, Lead & Elevate Service

Targeted Talent; Victoria; On-site; CAD 75,000 - 95,000; Full time

Job summary

A customer success firm in Victoria is seeking a Client Services Lead to oversee their customer success team. The ideal candidate will have over five years of customer success experience, a Bachelor’s degree in business or technology, and excellent communication skills. Responsibilities include managing team performance, preparing reports, and ensuring adherence to company service guidelines. This role offers a dynamic work environment with potential travel up to 30%.

Qualifications

• At least five years of customer success experience required.
• At least two years of experience in a supervisory role preferred.
• Excellent management and supervisory skills.

Responsibilities

• Oversee the customer success team and manage workflow.
• Prepare knowledge-based documents and manage hiring.
• Conduct performance evaluations and handle employee discipline.

Skills

Excellent communication and presentation skills

Strong problem resolution skills

Organized and detail-oriented

Ability to coach and mentor

Knowledge of project management tools

Education

Bachelor's degree in business, technology or similar

Tools

Salesforce

MS Office (Excel)

Job description

A customer success firm in Victoria is seeking a Client Services Lead to oversee their customer success team. The ideal candidate will have over five years of customer success experience, a Bachelor’s degree in business or technology, and excellent communication skills. Responsibilities include managing team performance, preparing reports, and ensuring adherence to company service guidelines. This role offers a dynamic work environment with potential travel up to 30%.