Remote Client Services Associate - Debt Solutions

Farber Group; Canada; Remote; CAD 40,000 - 60,000; Full time

Job summary

A leading debt solution provider in Canada seeks a Client Service Representative to assist clients in navigating their financial situations. This remote role requires strong customer service skills, communication abilities, and the capacity to work independently. The ideal candidate will have a college diploma and at least three years of customer service experience, preferably in the financial industry. Join a committed team focused on diversity and inclusion.

Benefits

Diverse and inclusive workplace

Culture committee events

Accommodations for applications

Qualifications

• 3 years of prior customer service experience required.
• Experience working in the financial industry is an asset.
• Experience with remote work is preferred.

Responsibilities

• Empathetically screen and assess client situations.
• Recommend services and schedule appointments.
• Document every client contact in information systems.
• Achieve team targets and participate in team events.

Skills

Customer service experience

Communication skills

Listening skills

Detail oriented

Ability to multitask

Team player

Education

College diploma

Tools

MS Office (Outlook, Excel, Word, Teams)

Job description

A leading debt solution provider in Canada seeks a Client Service Representative to assist clients in navigating their financial situations. This remote role requires strong customer service skills, communication abilities, and the capacity to work independently. The ideal candidate will have a college diploma and at least three years of customer service experience, preferably in the financial industry. Join a committed team focused on diversity and inclusion.