Remote Client Care Specialist - Bilingual Finance Support

Bilinguallink; Dollard-des-Ormeaux; Hybrid; CAD 45,000 - 51,000; Full time

Benefits offered by this job

Three weeks vacation

Sick/Personal Days

Health & Dental benefits

Health Spending Account

Wellness Spending Account

RRSP matching (up to 5%)

Educational reimbursements

Professional development program

Paid day off for moving or marriage

Employee assistance program

Job summary

Credit Counselling Society (CCS) is seeking a Client Care Specialist to be the first point of contact for clients seeking financial guidance. The role operates on a Pacific Time schedule and emphasizes empathy, active listening, and accurate guidance to connect clients with a Credit Counsellor when appropriate.

You will also handle intake outreach and perform essential administrative tasks to support ongoing client relationships.

Qualifications

• 1–2 years of customer service experience required; call centre experience preferred.
• Availability to work variable shifts 8:00–18:00 Pacific Time, with one Saturday per month.
• Professional and empathetic manner with active listening and accurate information delivery.
• Excellent communication and interpersonal skills with teamwork orientation.
• Positive, solution-focused attitude with adaptability under pressure.
• Strong organizational abilities and multi-tasking with attention to detail.
• French fluency is an asset; bilingual credit valued at CAD 800/year.

Responsibilities

• Serve as first point of contact for clients seeking financial help.
• Reach out to clients who requested contact and guide them through intake.
• Perform administrative tasks supporting CCS relationships.
• Maintain respectful, empathetic client interactions throughout the process.

Skills

Customer service

Call centre

Bilingual French-English

Active listening

Communication skills

Organizational skills

Job description

Credit Counselling Society (CCS) is seeking a Client Care Specialist to be the first point of contact for clients seeking financial guidance. The role operates on a Pacific Time schedule and emphasizes empathy, active listening, and accurate guidance to connect clients with a Credit Counsellor when appropriate.

You will also handle intake outreach and perform essential administrative tasks to support ongoing client relationships.