Remote Cargo Service & Sales Agent

WestJet; Remote; CAD 40,000 - 60,000; Full time

Job summary

A leading airline company in Calgary is seeking Service and Sales Agents for its Cargo team. Ideal candidates will exhibit strong guest service skills, ability to work in an agile environment, and communicate effectively with guests. Responsibilities include booking air waybills, providing customer support, and using effective sales techniques. Candidates must possess a high school diploma and be proficient with computers. This position offers a competitive rewards package along with flexible work arrangements.

Benefits

Travel privileges for you and your family

Flexible savings and benefit programs

Fun and friendly culture

Qualifications

• Must have a minimum typing speed of 40 words per minute.
• Proven experience in a customer service role with a focus on guest satisfaction.
• Ability to handle high call and email volumes.

Responsibilities

• Book cargo air waybills and provide general information.
• Use effective sales techniques to help guests coose the best cargo solution.
• Provide post booking support, including changes and cancellations.

Skills

Exceptional guest service skills

Effective verbal communication skills

Effective written communication skills

Organizational fit for WestJet culture

Punctuality and reliability

Problem-solving

Education

High School diploma

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

A leading airline company in Calgary is seeking Service and Sales Agents for its Cargo team. Ideal candidates will exhibit strong guest service skills, ability to work in an agile environment, and communicate effectively with guests. Responsibilities include booking air waybills, providing customer support, and using effective sales techniques. Candidates must possess a high school diploma and be proficient with computers. This position offers a competitive rewards package along with flexible work arrangements.